Refund Policy

Before classes begin

If you have paid for a batch and your child has not attended any class yet, you may request a full refund of the amount paid by contacting us before the first session.

After classes have started

• Refunds are calculated on the classes not yet delivered in the current billing period.
• Classes already attended, and any class missed without notice, are treated as delivered and are not refundable.
• Any admission, assessment or materials fee already used to prepare your child's learning plan is not refundable.

Classes cancelled by Lumivo

If Lumivo cancels a class and cannot offer a reasonable replacement slot, that class is either rescheduled at no cost or credited in full to your next billing period. If you prefer, the credit can be refunded instead.

If the tutor match is not right

Every family may request a different tutor. If you tell us within the first two classes of a new batch that the match is not working and we are unable to provide a suitable alternative tutor, we refund the classes not yet delivered.

Technical problems

If a class cannot run because of a failure on our side, it is rescheduled or credited. Interruptions caused by a student's own internet or device are not refundable, although we will always try to help the student catch up.

How to request a refund

• Message +973 3344 4038 on WhatsApp or email info@lumivoacademy.com from the contact details used at enrolment.
• Include the student's name, the batch or plan, and the reason for the request.
• We acknowledge every request within 3 working days and confirm the outcome within 7 working days.
• Approved refunds are returned using the original payment method. The time it takes to appear depends on your bank or payment provider.

Related policies

Notice periods and how to stop classes are covered in our Cancellation Policy.