Cancellation Policy

Cancelling a single class

• Tell us at least 12 hours before the class and we will reschedule it within the same month wherever a slot exists.
• Cancellations with less than 12 hours notice, and no-shows, count as a delivered class.
• For unavoidable emergencies, contact us and we will do our best to accommodate you.

Rescheduling

One-on-one and semi-private classes can usually be moved to another agreed slot. Group classes follow a fixed timetable, so a missed group class is supported with the lesson materials and, where possible, a short catch-up with the tutor rather than a moved session.

Classes cancelled by Lumivo

If a tutor is unwell or a session cannot run, we notify parents as early as possible and offer a replacement slot or a substitute tutor. If neither works for you, the class is credited to your next billing period.

Pausing classes

Families can pause for holidays, exams or travel with at least 7 days notice. We hold your child's slot for up to 4 weeks. Beyond that, the slot may be offered to another student and we will re-match your child when you return.

Stopping classes

• Please give at least 7 days notice before the end of your current billing period.
• Classes already scheduled inside the notice period remain payable and your child is welcome to attend them.
• There is no penalty or exit fee for stopping classes.

Cancellation by Lumivo

We may end classes if a student's conduct makes a group unsafe or unworkable, if fees remain unpaid after reminders, or if a parent is abusive towards staff. Where we end classes, any undelivered classes already paid for are refunded.

How to cancel

Send your cancellation, pause or reschedule request on WhatsApp to +973 3344 4038 or by email to info@lumivoacademy.com. We confirm every request in writing so there is a shared record. Refund amounts are handled under our Refund Policy.